Return and Refund Policy

Effective Date: December 2, 2025

At Velvetias, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

• Customers in the United States may return eligible items within 30 days of receiving their order.
• Products must be unused, undamaged, and in their original condition with all packaging, tags, labels, and accessories included.
• Returns must be initiated within 30 days of delivery.
• We do not charge any restocking fees.

2. Return Costs

• Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free. Velvetias will arrange a replacement or full refund.
• Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.
• Lost or Never Delivered Items: If your product never arrives, contact us. If the package cannot be located, a full refund will be issued.
• Shipping fees paid at checkout are non-refundable.

3. How to Return

1. Contact Us: Email info@velvetias.com with your order number, reason for return, and clear photos (if applicable).
2. Review: Our customer service team will review your request within 1 business day and send return instructions.
3. Authorization: If approved, you will receive a Return Authorization (RA) number and a prepaid return label (if applicable).
4. Repack: Place the item securely in its original packaging with all accessories and documents.
5. Ship: Attach the RA label and send via the instructed courier (India Post).

4. Refunds

• Once your return arrives, we will inspect the item to confirm it meets our return criteria.
• Approved refunds are processed within 7–10 business days. Timing may vary depending on your bank or payment provider.
• Refunds are issued to the original payment method used at checkout.
• Refunds are approved only if the product meets eligibility criteria (unused, undamaged, original packaging).

5. Exchanges

Need a different size, color, or product? Contact us at info@velvetias.com within 30 days of receipt and we’ll arrange a quick exchange. The product must be unused and in its original packaging.

6. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.

7. Legal Rights

This Return & Refund Policy does not affect your statutory or legal consumer rights under applicable law.